Top 6 inbound call center software for contact centers

To guarantee a smoother functioning, call centers are frequently backed by numerous software firms. They, like all other firms in the digital era, are dependent on these third-party service providers.

What exactly is a call center?

Contact centers, also known as call centers, serve as a hub for consumers and clients to phone in (if the agency is an inbound call center) or as an outreach facility for approaching leads and prospects, qualifying and quantifying them depending on the information obtained.

However, not all call center software serves the same function or produces the results that they require. This is why real feedback and reviews are so crucial to software developers.

In order to better serve your organization, let your external supplier know what they lack and what they do well.

What is the necessity for inbound calling software in call centers?

Short answer: to make the day-to-day tasks of a call center representative easier and better.

To elaborate, contact centers require their software to operate the production floor. An agent's workday would be less productive and efficient if these applications were not available. Can you imagine operating or working in a contact center without a set of rules?

Before we get into our top five inbound call center software picks for this year, let's review what an incoming calling application is. Call center software, according to a Zendesk blog article, is a program that manages and automates incoming calls from customers and prospects.

Remember that even outgoing agents may receive inbound calls from persons who have missed their calls and left a message.

RingCentral : Contact center software

On its own website, RingCentral has a 4.8 out of 5 star rating and over 16 thousand reviews. When the software produces the results it promised, this is a legitimate response.

RingCentral has become a household name for a number of businesses in a variety of industries. From global business process outsourcing firms to small businesses, it appears that this supplier is the most popular.

Businesses have never seen a service provider with such a wide selection of user-friendly system and hardware components—desk phones, both wired and wireless, and headsets.

The application and the platform as a whole are ideal for large businesses that serve many clients in various time zones, with accounts ranging from non-voice activities to client and customer-facing responsibilities. The agent may multitask in this environment without losing concentration on any of the actions on the screen.

Managers and team leaders, on the other hand, may check on anyone's productivity and Key Performance Indicators (KPI).

LiveAgent : Call center software

With a 4.7 rating and 987 (and counting) reviews, LiveAgent has been on Capterra's radar. There are 13 call center capabilities in the help desk application, ranging from alarms and escalation to real-time chat (for non-voice agents).

If you prefer color-coded tags and side-tabs, the LiveAgent interface will be enjoyable, productive, and well-organized. Your agents will be able to distinguish between tickets that are urgent but not active and threads with recent activity using these characteristics.

The ticketing function also informs the user about the source of the ticket, such as a direct email, a social media channel, a chatbot, and so on.

Zendesk : software for call center

Zendesk offers one of the most comprehensive software-as-a-service platforms on the market. Zendesk provides an online environment for you and your agents that includes everything from ticketing to managing social media outlets. Between the activities and windows on the agent's screen, the environment fosters attention and job delegation.

Zendesk is frequently used by e-commerce platforms, and its design and functionality are geared toward customer support and social networking channels.

Zendesk, on the other hand, is a fantastic and creative platform for handling inbound calls with tickets. An enquiry from a client requesting inquiries about a service or product is an example of an inbound activity.

After that, the agent may view the ticket on their screen and contact the customer with the answers to their queries.

Five9 : Cloud call center 

Five9 is a leading provider of cloud-based services. G2, a well-known review website, has given the software a rating of 3.9 out of 5 stars. As of this writing, the firm has received 238 mixed reviews.

The firm has been delivering cloud-based apps and software to contact centers in and outside of the United States since 2003. Various call center hubs have partnered with Five9 because of the company's easy-to-navigate apps and 99.99 percent uptime.

The firm has been on a quest to eliminate the necessity for on-site and on-premise contact centers since its inception in 2001. It may appear ambitious and far-fetched to some, but upon closer examination (especially in light of recent events), it is a goal that businesses should support.

Since CEOs recognised that they didn't need a physical office to provide excellent service, the use of remote contact centers has increased.

Vert-Age : Call center solutions

Vert-Age is one of the best and cheapest call center software providers. You can get here from ticket management software, Click to call service, OBD dialer, Auto dialer software for call center service. Vert-Age has young team to handle the client's problem, if you purchase any product from Vert-Age, you can get 24*7 hours support from there. These efforts encourage you to get these products.

If I talk about Vert-Age, it is a popular call center solutions provider in India and has so many features in their product to manage your customers on a single window.

Vert-Age is a great platform to use when you are taking inbound calls. Such as an inbound call coming from a customer and asking about service or any product.

Then the ticket is visible on the agent's screen and connects with customers with their questions.

Zoho : SaaS for call center

Zoho received a 4.5 out of 5 rating from PCMag, a well-known review website. As of this writing, Zoho has created and distributed over 45 SaaS platforms aimed at assisting enterprises and corporations with their manufacturing operations.

The Zoho interface focuses on the applications that agents may use to make their day-to-day activities more efficient. It's never been easier to automate the sending of emails, answers, and responses to clients and customers. All of this is possible owing to Zoho's user-friendly platform.