When should you invest in predictive dialer software?

If predictive dialer software were available, it would be an exciting prospect. Team members who have it are superpowered -- they reach a wider audience, close more sales, and make outbound calls without getting distracted by voicemails.

All sales teams want it, right? 

Other benefits of hosted predictive dialer software make it appealing to sales teams. Investing in outbound dialer software should be an informed decision for your sales team. Getting value from the tool is your ultimate goal.

How do you know when to invest in one? The following are 4 key points.

1. Streamlining your sales process can be challenging

An efficient and effective sales process is the best. The process of closing a deal involves many steps: prospecting, connecting, researching, presenting, and finally closing. There is a lot of work involved in each step.

The most challenging step is to connect with prospects who match the buyer persona. Sales quotas can only be exceeded by talking to more people, despite what some might say.

It takes just 3 seconds for sales teams to answer calls when they use predictive dialer software. As a result, they are able to speak with more people. 

A predictive dialer algorithm enables your reps to reach a greater number of numbers than they would be able.

It is also beneficial to improve the quality of the "connect step" to improve the efficiency of the other steps of the sales process. There is no downside to this deal!

2.  Selling expensive items can be risky

When you are trying to sell high-ticket items, predictive dialer software may not be the best choice. A deep understanding of their prospects is required for acquisition of high-ticket items and low-ticket items.

Prior to reaching out, trust must be built and context must be established.  Don't rely on predictive dialers if you offer a high-value product.

3. A focus on "real" sales

It is expected that a company's sales team performs to the best of its ability. However, despite clear focus on improving productivity, the results are often seen as lacking.

A sales representative today has many responsibilities. They deal with paperwork, document sales activities, develop proposals, seek approvals, switch tools frequently, and spend a lot of time switching between them.

All of these factors make sales reps less productive, making them spend less time talking to prospects, following up, and closing deals.

In Forbes' report last year, 57% of sales reps missed their quota due to this, so it shouldn't be a surprise.

4. Understanding regulations is easier

When a representative joins a call, the time between when the person picks up the phone may be delayed. Despite the fact that time lags in predictive dialer strategies may seem insignificant, different laws and regulations govern them according to the country in which they are employed.

When you understand the challenges & limitations of predictive dialer software, it makes sense for your business. In case it does not meet your needs, you should not invest in it. A company can easily set up prerecorded messages with the help of Close users.

Conclusions

No matter how much we love predictive dialers, they aren't right for every business. Consider investing in an application like this if you want to help your sales reps achieve their goals.